TechnoMagicians Blog

Well, since about midnight the connection is looking rough again. Up to 25% packet loss over the last 3 hours and looks to be the same since about midnight. Interesting that I just received an automated call from Rogers (a first) that they know my issue has not been resolved and that they are still […]

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It is no surprise that the technician never showed up. Probably found something obvious out on the street somewhere, fixed it and then never bothered to let me know. Down to 2% packet loss for the last 2 hours so things are definitely better but not good.

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This is what my Rogers Internet connection looked like over the past 3 hours. A technician is supposed to show up before 5pm but all I expect from that is that he verifies that the noise on the line is brutal. It will turn out to be the same thing as the last 20 times […]

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DHCP gave out an address finally at around 9:30pm. I suspect somebody kicked the DHCP server. We'll see how long this lasts. I'm certainly not holding my breath.

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Well it seems the only time I get any sort of useful customer service is when I detail things on this blog. So I thought it would be a good idea to continue with my Rogers Cable Internet Updates here as they happen. Its a continuation of my thread here. Since the last update service […]

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In the second May 27th update on this post, Sam may have single handedly redeemed Linksys in my view. He was patient, professional, and knew what he was talking about. Not to mention that they are replacing my unit to see if that solves my problem. Update: I actually received the replacement unit on May 28th […]

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Well, it seems Linksys Customer Service has jumped the shark. I've been a very long time supporter and purchaser (probably since a few months of them selling to consumers) of Linksys products but its looking like that is coming to an end. Ironic that it was only last year that I was praising their customer […]

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