I used to be able to recommend Velocity Server (who was recently bought by DataPoint) as a pretty decent Virtual Private Server (VPS) provider. That is no longer the case. It seems that whenever they were taken over by DataPoint mass incompetence has taken over. We used to deal with a few very competent people at Velocity Server but that is no longer.
Its almost impossible to get someone to get back to you from there now. The billing department emails have a phone number stamped on them that doesn't exist anymore. I've left a number of voice mails and even tech support apparently has asked someone to call me back (nothing). Although someone from another department called me back (I think it may have been one of the principals from the old Velocity Server).
The last straw that broke the camels back was when they mistakenly deleted the wrong VPS on me. Instead of killing one that I no longer required they killed the one that was working nicely leaving me holding the bag. I made it very very clear which one to delete. Further, I had just paid an invoice that morning on the one they deleted.
The moral of the story is, don't deal with these guys. Customer service is pretty much non-existent at this point.
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